I've been working with IT at work to get new setup going. Once you have located the F2 key, turn on the laptop and continuously tap the F2 key until you see, "Preparing to enter setup" message in the upper right-hand corner. or the issue may not be with any specific dock model. 1) Disconnect all external device connected from the DS. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Key/mouse/vid all work fine on cheap $20 dongle on same machine, I just want to have one powered type C cord that I can plug whatever machine to monitor without plug/unplug of a bunch of cables. Please support me on Patreon: https://www.patreon.com/roelvandep. Once you have verified the WD19TB dock, shut down the laptop. Seems to have occurred after a DCU update. Geezq 3 yr. ago Hi, done that. I had just updated my firmware, lost my Ethernet connection and then installed the October 13 update for the controller and it fixed the Ethernet problem: https://www.dell.com/support/home/en-us/product-support/product/dell-wd19tb-dock/drivers, It now shows as version10.47.818.2021 in Device Manager. Press the dock button for a second and system should boot normally. In the Device Manager, double-click on the Network adapters section to expand it. That explains why GigE over USB3 works because that needs the 5G channel). It's been a great machine (much better than dell ahem). I tried installing an Intel driver but it failed. This dock connects to your host system using an integrated 2.6' Thunderbolt 3 cable and comes equipped with one 40 Gb/s Thunderbolt 3 port, two 10 Gb/s . The Windows Realtek updates are not optional, so the only way I know to stop them is to turn off all Windows updates. Let us know. When booting up, the external keyboard/mouse work fine in BIOS, but once Windows starts to load the keyboard and mouse lights turn off. The display should always work on these when connected to laptop. So I probably need to do a thorough uninstall and reinstall of the driver to do that. Were you able to resolve it? I just installed this dock driver on my XPS 9380 with my WD19TB dock and the Ethernet card stopped detecting a link with an Ethernet cable attached. Like I said, it works fine through dongle in the past. They confirmed with engineering that the issue lies with a compatibility issue with Windows 10 21H1 and suggested I revert back to the previous version of the driver as mentioned2.45.2020.0601, A20. Connected laptop to a WD16 dock. Select the Device Manager. The dock works fine after you log in. After unplugging, press the Power button for 30 seconds to drain any residual power from the docking station. See Dell Command | Update for Windows 10 3 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, in some random cases (once a day on average) I temporarily lose connection, and then it connects back (all while connected to the WD19TB dock). Cookie Notice yes the power button does not work on mbp m1 njfan9 Additional comment actions Unplug the power cable from the back of the Dell docking station (TB16 or WD19TB dock) The power cable has a circular end to it. Symptom 1: Docking Station Cannot Be Powered on Fixes: Disconnect all cables from the docking station (including the AC adapter). Keyboard/mouse work at login screen but no network. Connect the docking station and check for functionality. If you detach the Docking Station( DS) from PC and connect immediately, the docking station will fail to initialize and will not function properly. It works with XPS, Latitude, and Precision systems that are designed more for business users and therefore more with docking stations in mind, but apparently not Inspirons, although I don't know why Dell would choose not to add support for that feature in their own products.In any case, at the very least you should be able to simply connect the dock while the system is running and have it start working. Plug in all dock peripherals. Latitude 7320 connected to a WD19TB USB-C Dock. A subreddit dedicated to everything USB-C. Dell DA200 USB-C Ethernet hub not working with current Dell Inspiron 15 5576 Laptop, Unable to use RX 56 Dell XPS 15 9560 LiteOn CX2 as an external drive - not Dell USB-C Dock Firmware Update Frustrations, Dell G5 laptop webcam not working. There should be a drop down men you can select 30 or 60hz. Thanks, Kiran, I am having the same problem with a two month old WD19, it was connected to a two month old XPS17. Once in I can log-out and it works fine. If I plug the mouse or the keyboard directly to the laptop, they work. Update Thunderbolt Controller Driver (1.41.648.5), Install ASMedia USB eXtensible Host Controller Driver (1.16.59.1), Install Realtek USB Audio Driver (6.3.9600.2215), Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618), Set dock as an "Approved device" in Thunderbolt control center, Connected laptop to a plain WD19 (non-TB) dock. Go around in each of them, and ensure that the PCM volume bar (column) is not set to 0 <> 0 ( 0 volume level for left and right channel correspondingly.) Otherwise, continue to the next step. Locate the, "F2 key" on the keyboard. Install Realtek USB Audio Driver (6.3.9600.2215) Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618) Set dock as an "Approved device" in Thunderbolt control center Some other testing: Connected laptop to a plain WD19 (non-TB) dock. Original post was only in Windows, so not exactly the same issue. Click on Device Manager in the WinX Menu to launch the Device Manager. (WD19TB)?Helpful? We are available round the clock. Share. I don't think it has Thunderbolt. This machine has identical chargeable ports on both sides similar to Macbook (I am guessing they are using the dedicated USB2 wires within the type C cable and I assume something in or near the connector is bad. The other option that I found was, unplug the power and laptop TB connection. In my testing, I didn't see this the version change from what was installed but may need to pay a closer look! This morning I reinstalled the Dell Realtek update and ethernet is back. You can connect and disconnect the system at will, no need to have it powered off when doing so. . What is the real, long-term solution to this issue? @DJ238769 I don't have a WD19TB in front of me right now, but I remember that being the standard behavior. a. If not, the dock is not passing any data from the computer to the display. How long have you been facing the issue?2. You just keep the dock connected to wall power, then when you plug a system into the dock, the dock wakes up. The WD19TB will still work with that system since it's a Thunderbolt dock that's also backward compatible with regular USB-C, but in that mode it's limited to the same functionality that the regular WD19 would provide. Maybe Im doing something wrong, but whenever I try setting up my WD19TB dock, I plug the cable into the wall and then when I plug into the dock, the power light blinks three times, the fan kicks on for a split second then it seemingly shuts down before I even plug into the laptop. Original post was only in Windows, so not exactly the same issue. Any ideas? + I unplug the USB-C wait for all of my windows and panels to be moved to the laptop screen and then re-plug the dock. In pursuit of an answer to this question, I purchased a Dell WD19TB dock for my XPS 13 7390 "Developer Edition" running 18.04.3 LTS. I cant seem to find anyone else running into this issue, so it could be user error. This means - as happened last night - that Windows does the update and the ethernet is out again. I have a Latitude 7410 and a WD19TB dock, running the latest Windows 10. Disconnect everything connected to the Dock. My hp laptop is not working along my docking station Dell Thunderbolt Dock - WD19TBS . https://www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon me i forgot about the power button. Uninstall the WD19TB driver from Control panel and device manager. + I disable and re-enable the screens using xrandr <- This appears most noteworthy to me! If the LED indicator is off, try a known good AC adapter. If yes, use the right / left arrows to select the column, and up arrow to increase the value. and our Unless you'll also be using the WD19TB with some other system that has Thunderbolt 3, or you bought it for futureproofing in case you got a Thunderbolt 3 system later, or the WD19TB wasn't significantly more expensive than the regular WD19, you might want to consider exchanging it for a regular WD19. Quite a pain. I have the same problem with HP Elitebook which has Thunderbolt capability. 3. Either way, update dpock firmware, dock drivers, laptop Thunderbolt/USB drivers. We have received the required details. It sounds like you need to download the latest Dell Dock WD19/WD19DC/WD19TB Firmware Update Utility: . Edit: PROBLEM SOLVED tl;dr. No special drivers are needed (most likely) since this WD19TB is an Alpine Ridge Intel chipset (most likely) it should work as a USBC hub native out-the-box for non-TB hosts. Download and install the drivers for WD19TB and restart the system. F2 Key Location: Keep tapping the F2 key till you see this screen. Dell has a write-up indicating that the power button does not not work. Restart the Docking Station. Depending on your requirements in security, this option is not realy acceptable as it enables an attack vector to attack BitLocker. This worked for me, will update if I have any further trouble. We will work towards a resolution. - Power Management tab > Uncheck "allow this computer to turn off this device to save power". #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. I had to downgrade the driver back to2.45.2020.0601, A20and then everything worked again. I've had no problems after that. Registered owner's name - Creditinfo CEE s.r.o.b. Thanks for performing the suggested steps. I'd also recommend that you ensure the dock firmware is up to date. Dell highly recommends the Dell Command Update to automate the installation of BIOS, firmware, driver, and critical updates specific to your system and docking station. After connecting everything, the HDMI external monitor works fine, but the USB 3 and gigabit ethernet ports don't work at all. If not installed, try it. 5) youre welcome. How do you enable pass-through of USB/ethernet on a Dell docking station? This item: Dell Thunderbolt Dock WD19TB 180W $22999 Dell Thunderbolt Dock- WD19TBS 130w Power Delivery $20400 Dell WD22TB4 Thunderbolt 4 Dock - 2 Thunderbolt 4 Ports, Up to 5120 x 2880 Video Res, HDMI 2.0, DP 1.4, USB-C, USB-A, Gigabit Ethernet LAN Port $21800 Total price: $651.99 Add all three to Cart IT admin. Did you notice any Windows update that took place recently? I just installed this dock driver on my XPS 9380 with my WD19TB dock and the Ethernet card stopped detecting a link with an Ethernet cable attached. KB/mouse/network all work fine. Disconnect the docking station. The cause seems to be that Windows Realtek updates overwrite the Dell Realtek driver. Then test the newer Ethernet driver. WD19 (USB-C host connection, max 4k@30Hz video) WD19DC ("Separable Dual DisplayPort over USB-C", max 5k@60Hz) - this, it seems means two USB-C cables from the dock to the host machine WD19TB (TB3. Connected an E5570 to the WD19TB. Dell ControlVault software installed Thunderbolt dock driver installed with the current version (the one it installs on its own will be outdated, get it from their site) Make sure these are shown in the control panel programs list and that they are the latest (because some of these in older versions will still cause BSOD) The fix that worked was from this page =Check the laptop BIOS- USB configuration and enable the following =Enable USB Boot SupportEnable External USB PortEnable Thunderbolt Boot Support. Disconnect the dock from the system. When you connect a supported laptop to the Dell WD19TB or WD19TBS docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each device into the laptop. Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. Press F6 to bring up the menu with the available soundcards. My machine is running Windows 10.0.19043.1202, Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23
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dell wd19tb network not working