Disconnect any Thunderbolt 3 / USB-C devices. I don't currently have any other thunderbolt devices. My monitor CAN display up to 240hz refresh rate, but its locked at 120hz because the thunderbolt 3 port is not functioning at capacity i imagine. Could you please send me the model? This is a link to Thunderbolt Control Center and not to the Thunderbolt Driver. Please Intel Corporation can you help me? Install the System BIOS update and reboot your computer. Which does pose the question if this issue will be present in the forthcoming phantom canyon? No controller is listed and no end points this is doing all the flaffing around below: https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK Drivers & Software. Has anyone tried installing the INF files manually instead of using the installer? On that laptop I can look at the thunderbolt settings and it shows me the controller version I have and the 2 end points. Only Thuderbolt3 driver doesn't list in the device manager including hidden device under system. Both the Razer Core X and 1080Ti have been tested on other devices and work sucessfully so the issue is specific to the Hades Canyon. If that's the case then both my NUCs are waiting for the other to do something so I've got a Mexican standoff. By any chance have you tested another (different) Thunderbolt device on the Intel NUC? Hello there, Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday. I have tried updating the driver manually by pointing to the drivers in the bundle but windows10 detects winusb.sys as the best match. Please try to install on Hades Canyon the Thunderbolt Driver downloaded from Intel. Open the Start menu and click Settings. Status still the same, TB3 plugged screen works great on a minimalist fresh arch-linux install, but nothing more througth Windows. 3. given the error code can you pinpoint or suggest anything useful? Thank you! After installing the new Bios update "Intel Aptio* V UEFI Firmware-Integrator-Tools" Version 4.0 from 26.04.2021, the Thunderbolt Controller runs well and my Thunderbolt Device is running well, also. We can not use this device at all. I have installed my windows 10 OS and all the drivers on my Intel NUC (Thunderbolt 3 Version 15E8). Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday. https://downloadcenter.intel.com/download/25803/Thunderbolt-Bus-Driver-for-Intel-NUC-Kit-NUC6i7KYK?p https://thunderbolttechnology.net/sites/default/files/Thunderbolt%E2%84%A2%20Networking%20Bridging%2 https://downloadcenter.intel.com/download/26141, https://www-ssl.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000005701.html, https://www.amazon.de/gp/product/B01AR81YXQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1. A friend of mine did some kind of work around to get it to function as a display, however he did not fix the thunderbolt issue. Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics. You may re-send via your Double-click Thunderbolt Software Installer.exe. Thank you for your understanding. Asus has VERY poor tech support with people who are clearly inept at their job, which is why I am here, and very frustrated. BIOS up to date: well heck I should hope so! YAY! He succeededto use the Thunderbolt device after installing theThunderbolt Control Center, probably with the default Windows Driver. This seems a common issue. The USB3 part of it works as I've connect USB-c devices to it fine. Could you please provide us with an Intel System Support Utility (Intel SSU) report? Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. the device manager should indicate the 1080Ti in the razer core under display adapters, no additional graphics drivers are indicated. My answer was : It's not because I re-install Windows 10 times it will resolve the problem. FYI, NUC8i7HVK Hades Canyon was launched in beginning of 2018 and now it is boeing replaced byNUC11PHKi7C Phantom Canyon NUC. It usually blacks out for longer periods when connected just via USB-C, the HDMI connection somehow "strengthens" the connection. Sorry, you must verify to complete this action. Select Apps & features. In case this is incompatible, what should I get to connect a third monitor? I tried thunderbolt networking as well as thunderbolt hdmi adapter. Yep my cable is a Thunderbolt 3 cable, both are patched up and updated BIOS (0037). - No, because it worked in the past I just tried with another cable, producing the same result. System model: I am guessing you mean what windows I use? -nvidia drivers will not install as the 1080Ti is not being read by the system. Anyways I download the Driver update utility.. run it.. and voila.. However, if you're running Windows 8.1* or Windows 10 (r) you can "show hidden devices" and it should show under System Devices. Disconnect any Thunderbolt 3 / USB-C devices. You are simply frustrating me further and not making any sense whatsoever with your current post. Most drivers install well, however the Thunderbolt driver 'thunderbolt-win10-1.41.1094.0.zip' will not install I get the following error, enclosed the log file. -bought the device new item in December 2020. -install intel Driver and Support Asisstant and update all. This package supports Windows 10 Creators Update. Thank you for posting on the Intel communities. So in short. The .txt file with the results please attach to your post.Leon. I can't find Thunderbolt Driver in Microsoft Store. @AndrewG_Intel please note that you (intel) did not resolve the problem. Chaps I got mine working. So, in NUC HV the IDSA reports that all drivers are installed, while there is no Thunderbolt Controller installed. And Thunderbolt is listed in device manager as well. I would be grateful for any help, too. The install gets to exactly the same point (Capture01.PNG) then flags up an error and reports (Capture02.PNG) the log file it generates i attached in my inital post. Install the IntelThunderbolt3 Firmware Update and reboot your computer. Driver Details Intel Thunderbolt Controller Driver This package contains the driver for the Intel Thunderbolt Controller. Sorry, you must verify to complete this action. The Thunderbolt control panel sees the Core X and allowed me to connect to it fine. Double-click Thunderbolt Software Installer.exe. I've installed all the other drivers from here. When I plug it in, windows 10 will make that sound that says "you've plugged something in" however the thunderbolt software will not pop up like all the help articles say it should. Download the Intel SSU and save the application on your computer Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Dell XPS 9560 - No active Thunderbolt(tm) controller found in the system Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics. WHQL [03/02/2022] Intel Thunderbolt Bus Driver Intel Thunderbolt Networking Driver . This is the adapter I'm trying to use: https://www.amazon.de/gp/product/B01AR81YXQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 AUKEY USB C Adapter auf DisplayPort fr Type C: Amazon.de: Elektronik. I wonder if the zip installer is the issue and that is why the driver will not install. If you research or let me know the adapter name/model, I imagine it will say as much. This package contains the Intel Thunderbolt Controller driver. Assistance in resolving quickly is greatly appreciated. good news. As far as networking, make sure you update your Thunderbolt firmware to the latest version (at this time 18): https://downloadcenter.intel.com/download/26141 Download Thunderbolt 3 Firmware Update Tool. This is not poping up with Intel DCH Driver (1.41.1094.0). https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. Updated BIOS, installed thunderbolt software (and all the other drivers I could find using the Driver Update Utility), details are displayed as below. He succeeded to install theThunderbolt Control Center, downloaded from Microsoft Store. Install the latest DCH-compliant Thunderbolt Controller driver: Download the Thunderbolt driver package and unzip it to a folder on the Intel NUC. I previously tested with a regular Thunderbolt cable and that does nothing.. same goes for my thunderbolt to hdmi cable. Install the System BIOS update and reboot your computer. This is a business machine with an external GPU for 3D rendering which I can not connect to due to driver install failure listed above, the software does not work with the onboard Raedon, a quick response would be appreciated. Locate the downloaded file on your computer (in Google Chrome, the file appears at the bottom of the Chrome window), and run the executable file. On my Dell 9250 I've installed the OS from scratch. Please click the verification link in your email. The issue at the other thread that I'm handling is related with the Intel NUC, you have a Dell system, Dell should be able to provide you with better support as they know your system better than we do since they built it. Please click the verification link in your email. If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. Looks like Intel has made progress on most of the drivers to be downloadable although the Thunderbolt 3 driver is not downloadable as Staale described. 4. I have no other Thunderbolt devices I could connect. @LeonWaksman i went leftfield and downloaded the microsoft thunderbolt drivers from the microsoft store, it worked instally. You may re-send via your. I have display port to thunderbolt 3 cable that I am using at the moment to connect my monitor to my laptop. I do not have a 4k display that is only capable of 60hz. Note that when accessing the BIOS the issue does not occur. We performed a lab to test this behavior and we had no issues. -removed all start-up items, including anti virus VPN etc, DCH still fails to install and crashes 75% through install. - Intel Thunderbolt 3/ 4 Drivers ( Drivers Only): Drivers : 1.41.1325. Even the window pops up with asking "do you want to accept one time or for ever". I've tried ~3 TBT cables and only 2 of them worked, so I would just double check that the cable works with another device if possible. I'm trying to get two NUC6i7KYK's running Windows 10 to network to each other through the thunderbolt port. After three weeks of remote laptop control and many actions around display / TB3 drivers, Dell support suggested me to re-install Windows (I did it already three times). I've disabled and enabled it in the BIOS as well as upgraded the BIOS to the latest version.. Any assistance appreciated Hello - I have the same problem. The update utility does not work well is there an update coming? Will Phatom canyon be able actually run Thunderbolt 3 peripheries and not just USB-c peripheries. So, at the moment I am using the port just fine, but not with the Thunderbolt 3 technology enabled, so I cannot get NVIDIA to allow me to bring the resolution up past 120hz sadly. Regarding your question, please allow us to look into this and as soon as we have more details available, we will be posting back in the thread. I have checked the Thunderbolt Sonnet 10GBE Adapter on another System (Dell XPS) with Thunderbolt 3 (Version 1575) and everything works well. Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. Note. How to install Double-click Thunderbolt Software Installer.exe. Please click the verification link in your email. -with 2x different thunderbolt cables which work in other PCs' devices. Unfortunately it is expensive (~$100) but to test with.. Sorry, you must verify to complete this action. Please click the verification link in your email. The Thunderbolt Control Center should load automatically after the driver is installed and if you're connected to the Internet. -Thunderbolt legacy driver sucessfully installs, but does not recognise the Razer Core X, no chain devices are indicated. The monitor only came with a displayport slot, and my laptop only has a thunderbolt 3 port. NUC6I7KYK driver download page had a gateway upstream error and timed out for all drivers this past weekend. 4. For more complete information about compiler optimizations, see our Optimization Notice. @LeonWaksman still has the same issues even using my workaround. 4- Run the Intel System Support Utility (Intel SSU) to gather more details about the system. Either way I am not geting the most out of this technology and I CANNOT fix this issue. https://thunderbolttechnology.net/contact Contact Us | Thunderbolt Technology Community. -in device manager the best we can achieve is Core X appearing under the UDB devices list - shows device as 'working properly' and running from the winusb.sys drivers. In order to save your time and give more information to Intel Support about your system,please download the Intel System Support Utility (SSU). In order to check this further, could please provide the following details? Locate Intel Thunderbolt Controller Driver in list and select Download on the right side of the page. Where in the WORLD did you gleam this information from my reply? @LeonWaksman thanks for that, enclosed report. Thank you for responding to my issue. -Razer Core X with 1080Ti installed tested on alternative PC, works first time. profile. So it isnt the razer core box that is causing the issue. Following the previous posts, I did contact Dell Support. Machine setup as per Intel Driver and Support Assistant. Please click the verification link in your email. After all of that, Thunderbolt still shows up under Add/Remove programs as if it has not yet been uninstalled. The goal here is to setup Thunderbolt networking. Regarding your inquiry, as per compatibility details, you should not have issues but would be good for you to check any reported problems with the device manufacturer (OEM). Thank you for your support and your fast response. Recommended Find the best download for your system Please allow us to double-check the behavior when installing the Thunderbolt* driver on Intel NUC Kit NUC8i7HV and to see if it could be related to no having a Thunderbolt* device connected to the unit. Please click the verification link in your email. profile. Is there any way I can get these two NUC6i7KYKs to communicate via Thunderbolt without buying a Dell? As you know (I wrote this in my post above), I can't install the Thunderbolt Driver in my NUC HV either. According to my very computer literate friend who fixes computers for a living, the port IS capable entirely of giving me full 240hz resolution, but he cannot figure out how to fix it because Thunderbolt 3 technology is just too new to him. DCH still fails to install and crashes 75% through install. - 2nd option. For instance, NUC11PHKi7C (Phantom Canyon). Thank you. I tried a workaround which worked in my instance. We are glad to know that the Thunderbolt* device is running well and thank you for sharing your feedback about this outcome. Thanks. Thank you very much for your response. profile. Also, could you please provide us with a picture or screenshot of the error/failure? I'm not happy with the *no* solution provided, cf. I'm using Hades Canyon for about three years and It is working well, however I have no thunderbolt devices connected to it and therefore it is not crucial for me that the thunderbolt driver installation fails. I couldn't install this driver either. Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. (see log file from above). DCH still fails to install and crashes 75% through install. thank you for getting back to me @AndrewG_Intel,although that doesnt help our problem. The update utility just fails. Thunderbolt Control Center, downloaded from Microsoft Store. Go to Dell support page. We are still working on your inquiry. The Thunderbolt firmware update tool wont work, since it can't find an active Thunderbolt controller. Everything still works fine. My Sonnet 10GBE Thunderbolt 3 Adapter worked well with Microsoft Thunderbolt Drivers. For instance, through Windows Update service? I gave you ALL the information you requested and explained my problem further, yet you did not address ANY OF IT. Sorry, you must verify to complete this action. You may re-send via your, No Thunderbolt device in device manager - NUC6i7KYK Windows 10, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics, https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK. https://downloadcenter.intel.com/ Drivers & Software. -Razer Core X with 1080Ti installed tested on alternative PC, works first time. I am running Windows 10 Pro 64 or if you mean the model of the processor I know it was Kabylake, Processor model: Intel Core i7-7700HQ 2.8GHz (Turbo up to 3.8GHz). If you need any additional information, please submit a new question as this thread will no longer be monitored. The links for all this are on the page where you manually download the driver. As soon as we have more details available we will post them in the thread. Please click the verification link in your email. Nothing in device manager also. The one I bought doesn't seem to be on the German Amazon (it's made by monoprice.com), but Cable Matters usually is a really reliable brand: https://tinyurl.com/typectodp Cable Matters USB 3.1 Type C auf HDMI Adapter: Amazon.de: Elektronik. Finally, you must reinstall the Thunderbolt software from Microsoft Store. For more complete information about compiler optimizations, see our Optimization Notice. In addition, no Thuderbolt3 firmware version in UEFI. In fact, that I cant revert to old or legacy drivers, hopefully someone knows that problem and got a solution for me. undercover bed cover replacement lock 2. Please help! I then install the much newer Dell driver from the dell web site. 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