customer service supervisor resume

To show that you know your KPIs, can reduce churn or increase CSAT. Because theyre seeking a position within this space, they draw attention to their experience in improving patient satisfaction rather than referring to them as customers. On a daily basis will need to ensure that support is provided to Account Executives included but not limited to quote creation, pricing communications, collection of debt/payments and management of service level failures to ensure they do not repeat, Work closely with clients to ensure they are appropriately trained/up to date on all operations and security processes including but not limited to documentation integrity, packing, reception, and dispatching, Conduct routine visits and audits of field location processes and work closely with Operations and Sales to ensure that all new and existing clients are being serviced effectively, Provide updates and manage the training of field staff, new hires and participate in all operational staff onboarding efforts to ensure consistent application and dissemination of the companys service mission and imperative, Minimum of 5 years of leadership experience in Customer Service in positions of increasing responsibility with a focus on multiple location management and process implementation, Minimum of 7 years of Customer Service experience in support of retail and/or front facing customer service operations with a focus on process change and new product implementation, Minimum 5 years experience working with Microsoft Excel, Word and PowerPoint, Satisfy all applicable Department of Transportation requirements, A valid firearms permit or ability to pass applicable firearms licensing requirements, A valid guard card or ability to obtain a guard card or any other required licenses, Bachelors Degree in Business, Marketing or related field, Experience creating and implementing both customer service policy/process and the technology to support the same, Extensive knowledge of freight forwarding and supply chain operations, Strong business acumen and the ability to influence and develop strong working relationships within a global organization, Exceptional problem solver with the ability to transition between detailed data and high-level conclusion/recommendations, Experience interpreting data analytics to derive business insight and drive customer value, Experience working within a matrixed organization in which leadership and results are driven through influence and relationships rather than mandate, Proven track record of documenting, implementing and auditing of SOPs designed to improve operational efficiencies and ROI, High level of integrity where personal and professional values are aligned with the companys mission, vision and leadership framework, Self-aware and self-motivated - comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation, Able to translate the organizations vision into operational, quantitative plans, goals and schedules for improvement, Credible and savvy operator who will be perceived as a trusted consultant and functional expert to senior management, an influential advisor; bold and courageous whilst having the antennae to understand cultural and political nuance, Ability to forge strong relationships and work collaboratively within the global network and regional business setting, Aptitude to gain credibility with senior leadership and inspire them to understand the value of the strategic pharmaceutical line of business vision, Responsible for customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures, First point of contact for handling complex and escalated internal and external customer complaints and/or issues, Responsible for reviewing data for direct reports to determine customer service outputs, as well as maintaining accurate records and documents, Responsible for meeting customer service financial objectives by managing and tracking budget expenses for overtime and office supplies, Schedule and facilitate regular monthly meetings with direct reports; one on ones, corporate communications and internal department initiative/directives, Participate in leadership communication meetings as mandated, Have a working knowledge of processes, tools and technology agents utilize daily, Aspect/Workforce Management experience preferred, Working knowledge of customer service policies, practices and systems, Strong problem solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions, Professional communication; strong written and verbal communication skills, Energetic self starter with attention to detail, Coaches and develops a team of 10-15 Customer Service Professionals, Responsible for Call Center staff performance, resource allocation, customer service, and quality and expense management to optimize planned business results, Supervises and evaluates the work of CSR staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality, Promotes employee development through effective planning, verbal and written communications, and cross-training as well as initial orientation, Supports the analysis and implementation of improved workflows for increased efficiency, Conducts team meetings to communicate new and existing Company/department policies and procedures, Previous management and commercial insurance experience preferred, Efficiency and desktop organization are critical to being a successful Manager, Flexibility and adaptability to a changing, fast-paced environment is critical in this position, Must be flexible to work shifts that support a service center environment, Coordinates, Supervises and is accountable for the daily/weekly/monthly activities of team members, Prioritizes communication and talks to the team to remove barriers to success, Creates individual development plans and conducts annual performance reviews for team members, Enforces company policy and helps others adapt to change, 1+ years of experience as a Supervisor or Team Lead, Experience with Windows PC applications, which includes the ability to learn new and complex computer system applications, Available to travel up to 10% of the time (sent to other sites to develop team or for training), Available to work any shift between 7:00 am - 10:00 pm Sunday through Saturday, SharePoint basic experience of the application and how to navigate it, 35% Coordinate and ensure the correct execution of Order Management to exceed standards of Cargill, 15% Build and maintain a team conformed by qualified, profesional and high performance members, though recruitment and organizational development using training, coaching and mentoring, Bachelor in Economic Administrative Areas or Industrial Engenieering, 3 to 5 years of experience in Customer Service, Order Management, Supply Chain and Supervision of Personnel, Demostrate deep understanding of Order to Delivery process, Demostrar understanding of sistems functionality used along the Supply Chain processes, High knowledge of SAP, specially of core transactions needed for Order Management, Advanced level of SAP reporting for Order Management and multiple skills on numerical and situational analysis, Demonstrate excellent business rapport with internal and external customers, Excellentes written and oral communication skills, Demonstrate knowledge in MS Office use, specially in Excell (advanced level), Demonstrate high skills in the use of tools to communicate metrics and improve service / productivity levels, Demonstrate high skills to organize and lead work meetings, High leadership, coach and mentoring skills, High School Diploma or equivalent required, Bachelor Degree preferred, 3 - 5 years prior Call Center or Contact Center experience managing people required, Monday Saturday (10:30 am 7:00 pm CST), rotating day off during week, 3+ years of customer service experience required, Experience and knowledge partnering with Workforce Management teams, Supervise and motivate a team of customer service representatives to deliver World Class Customer Service with a keen focus on service from the Customer Point of View; ability to coach on soft skills, engagement and FCR. Ability to quickly learn Oracle, EDI and internet based order systems. Develop trust, Self-Motivated, able to resolve issues with minimal supervision. Delegated and reviewed thestatus of on-going work to ensure that staff are meeting expectations and are completing their assigned work on time. University of Tennessee, Knoxville, TN September 2011 May 2015, Sarah Johnson BPO is a part of sample customer service too. E: email@email.com P: 000-000-0000. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Created an office environment in which staff is focused on individualized and quality customer service. Sample Customer Success Manager Resume Laura L. Daugherty, PPM Customer Success Manager 781-846-1444 LauraLDaugherty@rhyta.com linkedin.com/in/daughertyllaura Summary Result-driven PPM-certified customer success manager with ten years of experience and a member of The Customer Success Association. Fielded and addressed customer inquiries and investigated and resolved complaints and grievances. Adhered to, and ensured compliance with all federal aviation, TSA laws and regulations, and also all company guidelines. Create effective customer service procedures, policies, and standards. Improved service levels, response time by coaching CSRS to reduce not-ready time with a focus on being readily available to take calls. This is one of the hundreds of Supervisor Customer Service resumes available on our site for free. Promote an environment of learning; provide and support staff development opportunities, Develops and maintains staff schedules to ensure adequate coverage while staying within organizational expenses. Researched claims and policy issues and followed up with customers ensuring quality customer. Skills : Excel, Microsoft Excel, Microsoft Word, Organizational, Problem Solver, Typing 55 Wpm, Customer Service, Supervisor/Lead. 10 minutes to build your resume. Take a look at our customer service supervisor resume for an example of how to make a great one-page resume. Coaches to the behaviors versus the numbers, Encourages and promotes initiative and risk taking of staff through coaching and monitoring sessions, Resolves complex policyholder concerns through appropriate levels within the call center. Problem Solving Skills. When you're writing your resume, emphasize your interpersonal skills, organizational abilities and experience in the customer service field. Your resume needs to show that not only do you lead teams well, but you collaborate well with others to pursue mutual goals. City, State, Zip Code A minimum of three (3) years of experience in a customer service call center environment with at least one of those years serving in a leadership capacity will be accepted in lieu of three years of experience in financial services, Experience in a leadership capacity preferred, Analytical, with an ability to identify and resolve problems, Well organized, paying close attention to detail, Ability to manage multiple priorities in a timely manner, Operates effectively in a team environment as well as independently, Proficient with Microsoft Office products (e.g. Advanced knowledge level of Excel and Microsoft Office products, Ability to remain focused and calm in high-pressure situations, Action oriented and adaptable to changing conditions, 3 years experience as a Customer Service Supervisor OR 7 years of branch operations experience including 3 years as a team lead or supervisor, Strong knowledge of bank products, operational procedures and practices, Strong team player with the ability to lead and motivate others, Flexible and adaptable with the ability to work well under pressure to meet deadlines in a fast paced environment, Ability to lead, motivate and continually develop individuals in order to create a cohesive and high-performing team, Strong desire and ability to serve customers and solve problems, Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness, Detail oriented with the ability to manage multiple tasks simultaneously, Excellent organizational and follow through skills, Excellent interpersonal, written and verbal and communication skills, Office environment. Crafting a Customer Service Supervisor resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Download the Word Template Customer Service Manager Resume (Text Only) James Applicant 123 Main Street Anytown, TX 12345 (555) 555-5555 james.applicant@email.com linkedin.com/j-applicant QUALIFICATIONS Subject matter expertise is required to the degree necessary to effectively respond or oversee response to customer inquiries. Download the customer service manager resume template (compatible with Google Docs and Word Online) or see below for more examples. Respond and resolve customer concerns and implement corrective actions, Responsible for operational compliance for all areas of responsibility, Ensure staff consistently follows established procedures and workplace is in state of control and regulatory compliance, May act as lead for suspect product management process, Manages customer concern/complaint process in accordance with applicable procedures, Provides effective leadership in recognizing, rewarding and motivating staff that leads to high-performance. Guaranteed positive customer experiences and resolved all customer complaints in person and via phone. October 2017 Present, Customer Service Supervisor, Memphis International Airport, Memphis, TN Maintained excellent customer relations, providing friendly courteous service and a pleasant customer service experience. Responsible for the supervision of the order entry staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team. This means that the top-earning customer service supervisors make $27,000 more than the lowest earning ones. Use our free resume checker to get expert feedback on your resume. Open-mindedness Patience Quick thinking Reading physical and emotional cues Responsiveness Timeliness Many customer service skills are soft skills. payment application issues, cost per copy, equipment related issues, equipment returns, reconciliations, securing purchase orders, etc, Business Acumen: Strong understanding of all applicable CFS processes and how they relate to the leasing industry. For several years I have been overseeing and manage an automotive e-commerce business warehouse and making sure everything runs smoothly and efficiently. I have an amazing commitment to customer service, which is matched by me creativity. Salary $60,000 - $72,000 per year A Bit. Maintain a database of issues and related causes. Conducts one-on-one meetings with staff to discuss performance issues (e.g. Serves as an expert in dealing with difficult customer interactions, Provide on-going coaching to each Customer Service Representative on team concerning quality, reliability, accountability and productivity to ensure objectives are met, Resolve moderately complex support-related issues for the customers and staff, Regularly monitor customer call metrics in order to improve performance and provide constructive feedback to CSRs, Plan and organize workflow and resourcing to ensure efficient CS operations, Acts as a communication liaison between customer service, outside sales and other departments, Recruit, interview select, train, and develop customer service representatives in customer service techniques Assist in cost control and managing departmental budgeted expenses including approvals related to credit and debit memos, Bachelors Degree required in Business Administration, Supply Chain, or a related field, or equivalent combination of experience and education, 2-+ years of progressive supervisory experience, Experience with order management on an ERP system (SAP, ORACLE, JDE, etc. In a supervisory position, you wont be spending as much time using customer service software hands-on; you should focus more on your management skills and the impact created by your leadership. Provided accurate information on incoming order statuses and shipped purchase orders. Achieves this through the oversight of work allocation and productivity of individual team members as well as oversees quality performance of individual team members, Develop Contact Center staff through effective hiring, coaching, evaluative performance feedback and guidance, Assists in developing new initiatives and makes recommendations for change, based on proactive and reactive business needs, focusing on improving the communication, timing and impact to the customer and the employees in the contact center environment. According to the U.S. Bureau of Labor Statistics, Customer Service Manager positions are at a -1% growth rate, which is slower than average. Additionally, it is not inherently bad to include extra words in a skills section. After youve checked with your references, its time to start writing! Our team will make sure that staying up until 4 am . Must be able to carry heavy items up and down jetway stairs, Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job, Able to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations, Must be aware of hazardous situations and be able to handle emergencies as needed, Must work under tight time constraints to accomplish quick turns of aircraft, Ability to work well with others as part of a team, meet the public, and work under stressful situations, Must possess good written skills and be able to effectively communicate verbally by telephone, face to face, and public address systems, Must be able to communicate information and instructions verbally and/or via radio equipment, Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook, Must be able to perform all job functions within a limited space, Fluency in French is required (reading, writing, and speaking), Proven experience in a customer service environment, contact center strongly preferred, Strong knowledge of eCommerce systems, concepts, and timelines, Have a flexible schedule, including the ability to work nights and weekends, Be able to troubleshoot basic issues related to technology (you might be the kind of person that friends and family go to for computer help), Flexibility to work varied shifts on a 7-day schedule between the hours of 6am-midnight (Central), Manage/Lead a process of 12-15 employees in the Consumables & E Commerce domain of the Order Management process, Provide guidance and mentoring to the team to perform their daily operations such as managing internal and external business partners, creating Quotes, booking Sales orders and resolve queries from Customers and internal departments, Good knowledge of E Commerce domain will help the individual understand processes and customer requirements better which will help formulate strategies better, Enable the team to identify and develop process efficiencies and simplification of work methods in the Order management (Sales) processes, Manage processes to strengthen compliance of Agilent Order Acceptance policies and highlight exceptions, Establishes, maintains appropriate business controls and processes within the Sales Admin function to meet the Sarbanes-Oxley compliance requirements, Ensure the integrity of the operations by accurately reflecting operational performance to management through use of metrics and dashboards, Conversant with process flow & linkages to be able to relate to end to end operations, Establishes, recommends changes to policies, Performance Management & Conflict Management, People Orientation - Role model of the team - Positive attitude, Can Motivate, Strategic Thinking & Execution of strategies, Prior experience in leading/managing people of 2+ years along with the execution of processes, projects and tactics, Customer Service/Order Management experience, Excellent Written and Communication skills, Typically minimum of 8-12 years relevant experience for entry to this level, Requires complete understanding of general and technical aspects of job. 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Counseling, action plans, develop front-line employees to deliver on the development of processes, and new training. Documents that balance keyword optimization with personal branding to improve customer satisfaction chance on you, you can concentrate landing! By picking relevant responsibilities from the performance of employees and prepare work schedules to ensure superior service to customers. Exceptional customer service supervisor resume sample and goals of individual organizations maintain distribution/maintenance of sheets! Increased average QA scores from 70 % to 98 % throughout tenure manage the orders entry process in section! Demands of inbound calls, execution, monitoring our demand management system and use problem tools. Collaborate well with others to pursue mutual goals credentials to improve or add-to the current tasks,! 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